Category Archives:Access

Life in the Fast Lane

December 14, 2009
Life in the Fast Lane

Andrew Knight
Why block up a 15 minute slot if all that is needed is a brief appointment for a script, a certificate, a referral or a normal result? A number of practices have told us about variations on this idea that have worked for them.

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Tracking doctor starting times

November 11, 2009
Tracking doctor starting times

Andrew Knight
How much of our capacity is lost bit by bit – chipped away in little inefficiencies? This story from Romsey Medical Centre appealed to me because it underlines a lesson it took me years learn. Here is how they tell it…

“It’s hard to choose just one from the most worthwhile collaboratives [...]

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Appointment Golf

October 29, 2009
Appointment Golf

Tony Lembke
This is the first in our new series of Virtual Tabletops, as part of the 1001 Stories Project.
In the ‘Carve Out’ model for appointments, some appointments each day are kept reserved as ‘book on the day appointments’, for patients with acute conditions. In our practice, these are coloured green.
If ‘Demand is Finite and Predictable’, [...]

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